1. Overview
At Artisancraftgift.world, we strive to ensure your complete satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds of our handcrafted candles and related products.
2. Return Eligibility
2.1 Standard Products
We accept returns of unused, unopened products in their original packaging within 30 days of purchase. To be eligible for a return, your item must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
- Returned within 30 days of purchase date
2.2 Custom Products
Custom-made candles and personalized items are made to order and are generally not eligible for return unless there is a manufacturing defect or error on our part. If you receive a custom product that does not match your order specifications, please contact us immediately.
2.3 Non-Returnable Items
The following items are not eligible for return:
- Used or opened candles
- Items damaged by customer misuse
- Master class registrations (subject to cancellation policy)
- Gift cards
- Items purchased from third-party retailers
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact us within 30 days of purchase:
- Email us at our contact page with your order number
- Call us at +1 (719) 568-7788
- Include photos if the item is damaged or defective
3.2 Return Authorization
Once your return request is approved, we will provide you with a Return Authorization (RA) number and return shipping instructions. Returns without an RA number may not be processed.
3.3 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Refunds
4.1 Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
4.2 Refund Amount
Refunds will be issued for the purchase price of the returned item(s). Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are not refunded unless the return is due to a defective product.
4.3 Late or Missing Refunds
If you haven't received your refund within 10 business days, please check your bank account again, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
7. Master Class Cancellations
Master class registrations may be cancelled up to 7 days before the scheduled class for a full refund. Cancellations made less than 7 days before the class are subject to a 50% cancellation fee. No refunds are available for no-shows.
8. Subscription Box Cancellations
You may cancel your subscription at any time. Cancellations made before the monthly billing cycle will prevent the next box from being shipped. Refunds are not available for boxes that have already been shipped.
9. Refill Service
Refill services are non-refundable once the refill has been completed. If you are unsatisfied with your refill, please contact us within 7 days, and we will work with you to resolve the issue.
10. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Address: 1102 Van Buren St, Pueblo, CO 81004, United States
Phone: +1 (719) 568-7788
Website: Contact Page